Cookie Policy & GDPR

Our web site makes use of Cookies. Those that are used we class as essential and are strictly necessary for the site to function correctly. By using our site you are consulting to the use of both essential and non-essential Cookies.

We do make use of some third party services which may use Cookies. Cookies associated with these could be classed as “non-essential” Cookies of which we have limited control over.

The definitions of essential and non-essential Cookies
Essential Cookie

Cookies are necessary for carrying out or facilitating the transmission of a communication or is “strictly necessary” for providing an “information society service” requested by the user. Cookies likely to be deemed essential are those used for logging in to your account without the need for you enter your details every time you visit or navigate.

Non-Essential Cookie
Any Cookies used for purposes to count the number of visitors to a website, any Cookies used by first party or third party services, Cookies used to recognise the user when they return to a website so they receive a tailored greeting or an optimised landing page.

General Data Protection Regulation

Information we collect from you

We will collect and process the following data about you:

A. Information you give us. This is information about you that you give us by filling in forms on our websites or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.

B. Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.

C. Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Disclosure of your information

You agree that we have the right to share your personal information with:

1. Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;

2. analytics and search engine providers that assist us in the improvement and optimisation of our site;

3. selected third parties, including business partners, suppliers and subcontractors, but only for the performance of any contract we enter into with you

Where we store your personal information

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long we retain your personal data>

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In order to comply with law and to ensure we have the necessary information required in order to resolve future issues that might arise, we retain all personal data for a minimum period of seven years from collection. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your rights

Under certain circumstances, by law you have the right to:

A. Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

B. Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

C. Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

D. Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

E. Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

F. Request the transfer of your personal information to another party.

Access to information

GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request must be submitted in writing to the Data Protection Officer. We aim in all circumstances to respond to information access requests within 30 days of receipt of the written request.

Changes to our policies

Any changes we make to our policies in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this privacy policy.

Terms & Conditions

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